Terms of Service

Effective May 13, 2026. By using this website or engaging Level Up Loan Processing services, you agree to these terms.

These Terms of Service ("Terms") govern access to and use of the website at leveluploanprocessing.com and any related services (collectively, the "Services") provided by Level Up Loan Processing, LLC ("Level Up," "we," "us," or "our"). By accessing this site or submitting any information, you accept and agree to be bound by these Terms. If you do not agree, do not use the site.

1. Who We Are and What We Do

Level Up is a mortgage loan processing company licensed and operating from Houston, Texas, serving licensed mortgage brokers and loan officers. We are not a lender, mortgage broker, or financial institution. We do not originate loans, extend credit, lock rates, set terms, or make lending decisions. Our role is to assist licensed mortgage professionals with the operational steps of loan processing under their direction.

2. Eligibility

The Services are intended for licensed mortgage brokers, licensed loan officers, branch managers, and other professionals authorized to originate or assist with residential mortgage transactions. By submitting an inquiry or engaging us, you represent that you have the authority to do so on behalf of yourself or the entity you represent.

3. Use of the Website

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site. You will not:

• Attempt to gain unauthorized access to our systems, accounts, or other users' data
• Use the site to transmit malware, spam, or harassing content
• Scrape, harvest, or otherwise extract data from the site by automated means without our written permission
• Misrepresent your identity or your authority to act on behalf of another party
• Use the site for any purpose that violates federal, state, or local law

4. Submissions and Communications

Any information you submit through this website (including loan submissions, career applications, contact forms, and chat messages) is provided voluntarily and may be retained by us as described in our Privacy Policy. Submitting an inquiry does not by itself create a contract, an engagement, or a fiduciary relationship.

A formal engagement between you and Level Up begins only after we provide and you accept a written scope of work or processing agreement.

5. No Lending or Legal Advice

Content on this website is provided for general informational purposes only. Nothing on this site constitutes:

• An offer to lend or a commitment to lend
• Legal, financial, tax, or investment advice
• A guarantee of any loan outcome, approval, rate, or closing date

Always consult appropriately licensed professionals for advice specific to your situation. Loan approval and terms are determined exclusively by the lender, not by Level Up.

6. Processing Services

When Level Up provides loan processing services, the relationship between Level Up and the broker, lender, borrower, and any other parties is defined by the applicable processing or service agreement. In the absence of such a written agreement, no processing relationship exists. We perform processing services as a contractor to the licensed broker or loan officer responsible for the file.

7. Confidentiality and Data Protection

Level Up will treat non-public personal information (NPI) we receive in the course of processing a loan in accordance with the Gramm-Leach-Bliley Act (GLBA), applicable state laws, and our internal data protection standards. Our handling of personal information is further described in our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

All content on this website (text, graphics, logos, images, code, and design) is owned by or licensed to Level Up Loan Processing, LLC and protected by copyright and trademark law. You may not copy, reproduce, modify, distribute, or create derivative works from this content without our prior written permission, except for normal personal viewing of the site.

9. Third-Party Links and Tools

The site may contain links to third-party websites or reference third-party tools. We do not control and are not responsible for the content, accuracy, or practices of any third party. Use of any third-party site or tool is at your own risk and subject to that third party's terms.

10. Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. We do not warrant that the site will be uninterrupted, error-free, secure, or free of harmful components.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LEVEL UP LOAN PROCESSING, LLC AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF YOUR USE OF THE WEBSITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100), EXCEPT WHERE A SEPARATE WRITTEN PROCESSING AGREEMENT GOVERNS THE LIABILITY OF THE PARTIES.

12. Indemnification

You agree to indemnify and hold Level Up harmless from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute arising under or related to these Terms or your use of the Services will be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the personal jurisdiction of those courts.

14. Changes to These Terms

We may update these Terms from time to time. The "Effective" date at the top reflects the latest revision. Continued use of the site or Services after a change indicates acceptance of the revised Terms.

15. Contact